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Frequently asked questions

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General Questions

Who is Tulip Cremation?

Tulip provides a simple direct cremation package that you can arrange online or over the phone. No funeral home visit is required. We promise a simple process, transparent prices, and exceptional care.

We offer the best value direct cremation package in California.

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What is direct cremation?

Direct cremation is the simplest funeral option, where the cremation takes place in the days immediately following the passing, and without a viewing or funeral service beforehand.

Read our article on direct cremation here.

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Is a funeral/memorial service included?

No, but many of our families will hold a memorial or celebration of life service at a later date. By choosing a direct cremation provider like Tulip you’re able to arrange a much more personalized service for your loved one, and without the cost and time-pressure of a traditional funeral home.

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How can you offer such affordable prices?

We have a different business model to traditional funeral homes. By offering one simple package that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service.

Read more about the costs of cremation here.

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How do you guarantee high-quality service?

We’re a licensed funeral establishment in the State of California, which means we’re regularly inspected by the Cemetery and Funeral Bureau. Our team consists of highly experienced funeral professionals and we only work with partners who meet our own exacting standards. We take great pride in offering exceptional care to the families we serve.

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What areas do you serve?

We currently serve 27 counties in California. See our full service area.

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Who do I contact if I have further questions?

Our Care Team is available 24 hours a day, 7 days a week by phone or live-chat.

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At-need cremation (immediate or imminent need)

What do I do when a loved one dies?

This depends on a number of factors. If you call our local Care Team they’ll be able to help.

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Do I need a death certificate?

Certified copies of the death certificate are required by banks, government agencies, credit card and insurance companies, former employers and other organizations. We generally recommend ordering between 5-8 copies (we can do this for you – not everyone does).

Find out how many death certificates you need here.

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How is the final price I pay calculated?

The final price you pay is based on your requirements. You’ll never pay for what you don’t need, there are no hidden costs, and we promise never to upsell you. Our pricing model is very simple:

Base package price: $650

Add $50 if your loved one has a pacemaker (battery operated devices have to be removed by a licensed embalmer before cremation).

Add $100 if your loved one is at a private residence (we’ll send an additional team member to help bring your loved one into our care as there are no hospital staff to assist).

Add $450 if your loved one is 300lbs+ (we’ll send an additional member of our team to bring your loved one into our care and we’re required to use a larger crematory).

Add $200 if you’d like your loved one’s ashes hand-delivered in a premium urn.

Read more about our pricing.

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When do I pay?

As is normal in the funeral industry, payment is requested at the point of arrangement, so prior to your loved one being brought into our care.

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How are the ashes returned?

We return your loved one's ashes by USPS Priority Mail Express, which is included in the price. Depending on your location, we can also hand-deliver your loved-one's ashes in a premium urn for an additional $200.

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Where can I get the ashes returned to?

We can return your loved one’s ashes to any US postal address via USPS. We can also hand-deliver your loved one’s ashes in some parts of California. If you’d like to have them sent abroad, our Care Team would be happy to advise. The laws on sending ashes to foreign countries vary.

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How are the ashes packaged?

USPS Express Priority Mail: You’ll receive your loved one’s ashes back in a simple ashes container. Also included in the mailing box is the disposition permit issued by the State. We follow strict USPS Guidelines to ensure safe shipping (via USPS Priority Mail Express, with signature required).

Hand-Delivery: You’ll receive your loved one’s ashes in a premium aluminum urn along with the disposition permit.

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How can I be certain that I get the correct ashes back?

We take this very seriously - from the second your loved one is brought into our care, they’re ID’d and ‘tagged’. Before cremation, an ID number is assigned and stamped on a metal disk – this then accompanies your loved one throughout the cremation process, so we always know who is who.

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What is hand-delivery?

For an additional $200 one of our dedicated team will hand-deliver your loved one’s ashes in a premium aluminum urn.

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Is hand-delivery available in all areas?

Hand-delivery is available in all counties except Fresno, Monterey, San Benito, and Merced.

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When will my loved one’s ashes be hand-delivered?

We will contact you in the days immediately following cremation, to schedule a time with you.

We deliver on Mondays and Thursdays in Southern California, and Tuesdays and Thursdays in Northern California.

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Does someone need to be present to take delivery?

Yes, an adult at the delivery address will need to be present with photo-identification to accept and sign for the ashes.

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Pre-need cremation (planning for the future)

How do I know my money is safe?

We look after your money in a state-approved trust fund, where it is held until you require our services. Even if something were to happen to Tulip, your money is kept safe.

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What happens if I move?

If you move within our service area, you will continue to be covered by your Tulip Plan. If you move outside of our service area, we can transfer your Plan to another funeral home of your choosing. Just let us know if you move address.

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What happens if I die outside your service area or overseas?

If you purchase our Worldwide Plan you will be fully covered anywhere in the world. Without our Worldwide Plan, your family may have to pay domestic or international transport fees. We will charge these at cost.

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How do I file a claim?

Your family simply calls our 24/7 Family Care Team and we will help your family through the next steps.

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Can I transfer to another provider?

Yes. Your money is kept in a state-approved trust and can be transferred at anytime. We can’t however guarantee that other providers will honor the value that we offer.

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What’s the difference between Tulip and the Neptune Society?

The biggest difference is that Tulip is a third of the cost of the Neptune Society. We can offer such great value as we do not operate a portfolio of expensive funeral home locations. Our simplicity and care is also unparalleled in the industry.

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What happens to the ashes with pre-need?

You can either choose to have your ashes scattered at sea or have us release them to your legal Next of Kin (or a specific individual of your choosing).

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Why are pre-need prices different from at-need prices?

Cremation costs have nearly doubled over the past 10 years. We are guaranteeing a fixed price and including all the additional services that we would usually charge extra for (pacemaker removal, residence collection, 300lbs+ weight fee). We also have administrative costs associated with managing the trust that keeps your money safe.

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Do I have to pay all the money upfront in one installment?

At the moment yes, but we’ll be launching our payment plan in November 2018. Leave your information here and we’ll make sure you’re the first to know.

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Can we help?

Our Care Team is available 24 hours a day by phone, email and live-chat.

Call (844) 942-4909
Call (844) 942-4909