While there is still much to learn about COVID-19, our team members are well trained and prepared to deliver the professional services that you need during your time of need.
Since Tulip families make their arrangements online and over the phone, we are well positioned to continue looking after families during this unique time. Our high levels of service will not be affected, and it is our usual practice to work with families remotely. You continue to be in safe hands with Tulip.
In addition, we are regularly deep cleaning our facilities and crematories, as per guidelines provided by the Centers of Disease Control.
These are going to be trying times for Californians – but Tulip remains open 24/7 and committed to supporting you with your cremation needs.
Thank you for your understanding and support during these challenging times.
Tulip provides a simple direct cremation package that you can arrange online or over the phone. No funeral home visit is required. We promise a simple process, transparent prices, and exceptional care.
We offer the best value direct cremation package in California.
Direct cremation is the simplest funeral option, where the cremation takes place in the days immediately following the passing, and without a viewing or funeral service beforehand.
No, but many of our families will hold a memorial or celebration of life service at a later date. By choosing a direct cremation provider like Tulip you’re able to arrange a much more personalized service for your loved one, and without the cost and time-pressure of a traditional funeral home.Back to top
We have a different business model to traditional funeral homes. By offering one simple package that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service.
We’re a licensed funeral establishment in the States of California, which means we’re regularly inspected by the Cemetery and Funeral Bureau. Our team consists of highly experienced funeral professionals and we only work with partners who meet our own exacting standards. We take great pride in offering exceptional care to the families we serve.Back to top
We currently serve 26 counties in California. See our full service area.Back to top
Our Care Team is available 24 hours a day, 7 days a week by phone or live-chat.Back to top
This depends on a number of factors. If you call our local Care Team they’ll be able to help.Back to top
Certified copies of the death certificate are required by banks, government agencies, credit card and insurance companies, former employers and other organizations. We generally recommend ordering between 5-8 copies (we can do this for you – not everyone does).
The final price you pay is based on your requirements. You’ll never pay for what you don’t need, there are no hidden costs, and we promise never to upsell you. Our pricing model is very simple:
Base package price: Starting at $650
Add $50* if your loved one has a pacemaker (battery operated devices have to be removed by a licensed embalmer before cremation).
Add $100** if your loved one is at a private residence (we’ll send an additional team member to help bring your loved one into our care as there are no hospital staff to assist).
Add $250 if your loved one is 300lbs+ (we’ll send an additional member of our team to bring your loved one into our care and we’re required to use a larger crematory).
Add $200 if you’d like your loved one’s ashes hand-delivered in a simple ashes container.
* There is no fee for removal of a pacemaker in New Jersey
** Add $200 if your loved one is at a private residence in New Jersey
As is normal in the funeral industry, payment is requested at the point of arrangement, so prior to your loved one being brought into our care.Back to top
We return your loved one’s ashes to any US postal address via USPS Priority Mail Express. In some of our regions, you can choose to have them hand-delivered, or you can collect them in person.Back to top
We can return your loved one’s ashes to any US postal address. If you’d like to have them sent abroad, our Care Team will be happy to advise. The laws on sending ashes to foreign countries vary.Back to top
USPS Express Priority Mail: You’ll receive your loved one’s ashes back in a simple ashes container. Also included in the mailing box is the disposition permit issued by the State. We follow strict USPS Guidelines to ensure safe shipping (via USPS Priority Mail Express, with signature required).
Hand-Delivery: You’ll receive your loved one’s ashes in a simple ashes container along with the disposition permit.
In-person collection: You’ll receive your loved one’s ashes in a simple plastic container.
We take this very seriously - from the second your loved one is brought into our care, they’re ID’d and ‘tagged’. Before cremation, an ID number is assigned and stamped on a metal disk – this then accompanies your loved one throughout the cremation process, so we always know who is who.Back to top
In select regions, you can collect your loved one’s ashes in person. At the moment, this is only available in our Southern California and Houston, Texas service areas.Back to top
We’ll contact you in the days immediately following the cremation to schedule a time for you to collect your loved one’s ashes.Back to top
For an additional $200 one of our dedicated team will hand-deliver your loved one’s ashes in a simple ashes container.Back to top
Hand-delivery is available in our full service area except for the following counties in California: Fresno, Monterey, San Benito, and Merced.Back to top
We will contact you in the days immediately following cremation, to schedule a time with you.
Yes, an adult at the delivery address will need to be present with photo-identification to accept and sign for the ashes.Back to top
We put your money into an insurance policy for safekeeping. We work with Homesteaders who are the largest preneed insurance company in the US. Only when you require our services is the money sent to Tulip. This means that if something were to happen to Tulip, your money is always safe.Back to top
If you move within our service area, you will continue to be covered by your Tulip Plan. If you move outside of our service area, we can transfer your Plan to another funeral home of your choosing. Just let us know if you move address.Back to top
If you purchase travel protection with your prepaid plan you will be fully covered anywhere in the world. Without travel protection, your family may have to pay domestic or international transport fees. We will charge these at cost.Back to top
Yes. But when you cancel determines the level of refund you are eligible for. If you cancel within 30 days of purchase, you will receive a full refund. If you cancel after 30 days, it will only be a partial refund. All cancellations should be coordinated through Homesteaders (800-477-3633).Back to top
Your family simply calls our 24/7 Family Care Team and we will help your family through the next steps.Back to top
Yes. Your money is kept in an insurance policy and can be transferred at anytime. We can’t however guarantee that other providers will honor the value that we offer.Back to top
The biggest difference is that Tulip is a third of the cost of the Neptune Society. We can offer such great value as we do not operate a portfolio of expensive funeral home locations. Our simplicity and care is also unparalleled in the industry.Back to top
You can either choose to have your ashes collected from one of our local crematories, have them sent to your Next of Kin by USPS Priority Mail Express, or have them scattered at sea.Back to top
The money you paid into the trust still belongs to you, even if you stop payments. If your automatic credit card payment doesn’t go through, we will notify you and ask if you would like to update the card on file.
If 90 days have passed without payment, we can’t guarantee that you will receive the same price for our services as when you initially purchased our prepaid plan.
You have the choice to either pay the full amount upfront, or to split the payment over 36 months. If you choose to pay upfront, it is the same price every time. If you choose to split the payments over 36 months, the price will depend based on your age. It is ultimately more expensive to pay in installments due to greater costs in administering this type of plan.
If the cause of death was an accident then we will provide your arrangements at no extra cost. If the cause of death was a natural cause/not an accident, then your family may be required to provide additional funds to cover the cost of our services. The level of additional funds required depends on how far into your payment plan you are.
If you pass within the first 6 months of the policy, then your family will pay the cost of our services minus what you have paid already. If you pass in months 6 to 12 months of your policy, then your family will pay for half the cost of our services. If you pass after month 13 but prior to paying off your plan in full, we will provide our services at no additional cost to your family.
Yes. You will need to contact Homesteaders (800-477-3633) directly to arrange for your payment plan to be paid off early.
We’ll charge the card made during your initial purchase on the same date of each following month until all payments are completed.Back to top
You don’t have to worry about updating the card on file it it expires. We can still charge the account associate with the expired card, unless the card has been closed or reported stolen.Back to top
Call our Family Care Team at (844) 942-4909 and we can help you update the payment method we have on file.Back to top
Yes. Please call our Family Care Team at (844) 942-4909 and we can help you complete the final payment.Back to top
Not yet. The only adjustment to payment schedule at the moment is early completion of balance due.Back to top
Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.Back to top
Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.
The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.
You don’t need a credit card to make a purchase. Affirm lends to Tulip Cremation directly on your behalf.
You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.
Affirm loan-application process steps:
After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.
Affirm does a “soft” credit check, which verifies the customer‘s identity but does not affect a customer’s credit score. Affirm‘s underwriting model does not use a hard credit check. There is no effect on a consumer‘s credit score when they apply for an Affirm loan.Back to top
Yes! Affirm works hard to be completely transparent. You’ll see the amount of interest you’ll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you’ll receive a rebate for any interest that hasn’t yet accrued.
Have more questions about Affirm? Please visit www.affirm.com/help/