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Frequently asked questions

Who is Tulip Cremation?

Tulip provides a simple direct cremation package that you can arrange online or over the phone. No funeral home visit is required. We promise a simple process, transparent prices, and exceptional care.

We offer the best value direct cremation package in California.

What is direct cremation?

Direct cremation is the simplest funeral option, where the cremation takes place in the days immediately following the passing, and without a viewing or funeral service beforehand.

Read our article on direct cremation here.

Is a funeral/memorial service included?

No, but many of our families will hold a memorial or celebration of life service at a later date. By choosing a direct cremation provider like Tulip you’re able to arrange a much more personalized service for your loved one, and without the cost and time-pressure of a traditional funeral home.

How can you offer such affordable prices?

We have a different business model to traditional funeral homes. By offering one simple package that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service.

Read more about the costs of cremation here.

How is the final price I pay calculated?

The final price you pay is based on your requirements. You’ll never pay for what you don’t need, there are no hidden costs, and we promise never to try to upsell you. Our pricing model is very simple:

Base package price: $650

Add $50 if your loved one has a pacemaker (battery operated devices have to be removed by a licensed embalmer before cremation).

Add $100 if your loved one is at a private residence (we’ll send an additional team member to help bring your loved one into our care as there are no hospital staff to assist).

Add $450 if your loved one is 300lbs+ (we’ll send an additional member of our team to bring your loved one into our care and we’re required to use a larger crematory).

Read more about our pricing.

When do I pay?

As is normal in the funeral industry, payment is requested at the point of arrangement, so prior to your loved one being brought into our care.

How do you guarantee high-quality?

We’re a licensed funeral establishment in the State of California, which means we’re regularly inspected by the Cemetery and Funeral Bureau. Our team consists of highly experienced funeral professionals and we only work with partners who meet our own exacting standards. We take great pride in offering exceptional care to the families we serve.

What area do you serve?

We currently serve 23 counties in California. See our full service area.

What do I do when a loved one dies?

This depends on a number of factors. If you call our local Care Team they’ll be able to help.

Why do I need a death certificate?

Certified copies of the death certificate are required by banks, government agencies, credit card and insurance companies, former employers and other organizations. We generally recommend ordering between 5-8 copies (we can do this for you – not everyone does).

Find out how many death certificates you need here.

Where can I get the ashes returned to?

We can return your loved one’s ashes to any US postal address. If you’d like to have them sent abroad, our Care Team would be happy to advise. The laws on sending ashes to foreign countries vary.

How are the ashes packaged?

You’ll receive your loved one’s ashes back in a simple ashes container. Also included in the mailing box is the disposition permit issued by the State. We follow strict USPS Guidelines to ensure safe shipping (via USPS Priority Mail Express).

How can I be certain that I get the correct ashes back?

We take this very seriously - from the second your loved one is brought into our care, they’re ID’d and ‘tagged’. Before cremation, an ID number is assigned and stamped on a metal disk – this then accompanies your loved one throughout the cremation process, so we always know who is who.

Who do I contact if I have further questions?

Our Care Team is available 24 hours a day, 7 days a week by phone or live-chat.

Who are DFS Memorials?

DFS Memorials and US-Funerals help families across America to connect with the best local cremation and funeral services. At Tulip, we're proud to be their selected partner in many of the counties we serve.

Can we help?

Our Care Team is available 24 hours a day by phone and live-chat.