Tulip Cremation FAQs
Tulip FAQs

If you don’t see the answer to your question here please contact our customer care team

General Questions

Who is Tulip Cremation?

Tulip provides a simple direct cremation package that you can arrange online or over the phone. No funeral home visit is required. We promise a simple process, transparent prices, and exceptional care.

We offer the best value direct cremation package in California, Texas, Illinois, and Washington.

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What is direct cremation?

Direct cremation is the simplest funeral option, where the cremation takes place in the days immediately following the passing, and without a viewing or funeral service beforehand.

Read our article on direct cremation here.

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Is a funeral/memorial service included?

No, but many of our families will hold a memorial or celebration of life service at a later date. By choosing a direct cremation provider like Tulip you’re able to arrange a much more personalized service for your loved one, and without the cost and time-pressure of a traditional funeral home.

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How can you offer such affordable prices?

We have a different business model to traditional funeral homes. By offering one simple package that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service.

Read more about the costs of cremation here.

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How do you guarantee high-quality service?

We’re a licensed funeral establishment in the States of California, Texas, Illinois, and Washington, which means we’re regularly inspected by the Cemetery and Funeral Bureau. Our team consists of highly experienced funeral professionals and we only work with partners who meet our own exacting standards. We take great pride in offering exceptional care to the families we serve.

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What areas do you serve?

We currently serve 91 counties in California, Texas, Illinois, and Washington. See our full service area.

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Who do I contact if I have further questions?

Our Care Team is available 24 hours a day, 7 days a week by phone or live-chat.

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At-need cremation (immediate or imminent need)

What do I do when a loved one dies?

This depends on a number of factors. If you call our local Care Team they’ll be able to help.

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Do I need a death certificate?

Certified copies of the death certificate are required by banks, government agencies, credit card and insurance companies, former employers and other organizations. We generally recommend ordering between 5-8 copies (we can do this for you – not everyone does).

Find out how many death certificates you need here.

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How is the final price I pay calculated?

The final price you pay is based on your requirements. You’ll never pay for what you don’t need, there are no hidden costs, and we promise never to upsell you. Our pricing model is very simple:

Base package price: Starting at $600

Add $50 if your loved one has a pacemaker (battery operated devices have to be removed by a licensed embalmer before cremation).

Add $100 if your loved one is at a private residence (we’ll send an additional team member to help bring your loved one into our care as there are no hospital staff to assist).

Add $250 if your loved one is 300lbs+ (we’ll send an additional member of our team to bring your loved one into our care and we’re required to use a larger crematory).

Add $200 if you’d like your loved one’s ashes hand-delivered in a premium urn.

Read more about our pricing.

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When do I pay?

As is normal in the funeral industry, payment is requested at the point of arrangement, so prior to your loved one being brought into our care.

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How are the ashes returned?

We return your loved one’s ashes to any US postal address via USPS Priority Mail Express. In some of our regions, you can choose to have them hand-delivered, or you can collect them in person.

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Where can I get the ashes returned to?

We can return your loved one’s ashes to any US postal address. If you’d like to have them sent abroad, our Care Team will be happy to advise. The laws on sending ashes to foreign countries vary.

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How are the ashes packaged?

USPS Express Priority Mail: You’ll receive your loved one’s ashes back in a simple ashes container. Also included in the mailing box is the disposition permit issued by the State. We follow strict USPS Guidelines to ensure safe shipping (via USPS Priority Mail Express, with signature required).

Hand-Delivery: You’ll receive your loved one’s ashes in a premium aluminum urn along with the disposition permit.

In-person collection: You’ll receive your loved one’s ashes in a simple plastic container.

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How can I be certain that I get the correct ashes back?

We take this very seriously - from the second your loved one is brought into our care, they’re ID’d and ‘tagged’. Before cremation, an ID number is assigned and stamped on a metal disk – this then accompanies your loved one throughout the cremation process, so we always know who is who.

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What is in-person collection?

In select regions, you can collect your loved one’s ashes in person. At the moment, this is only available in Southern California.

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When can I collect my loved one’s ashes?

We’ll contact you in the days immediately following the cremation to schedule a time for you to collect your loved one’s ashes.

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What is hand-delivery?

For an additional $200 one of our dedicated team will hand-deliver your loved one’s ashes in a premium aluminum urn.

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Is hand-delivery available in all areas?

Hand-delivery is available in our full service area except for the following counties in California: Fresno, Monterey, San Benito, and Merced.

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When will my loved one’s ashes be hand-delivered?

We will contact you in the days immediately following cremation, to schedule a time with you.

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Does someone need to be present to take delivery?

Yes, an adult at the delivery address will need to be present with photo-identification to accept and sign for the ashes.

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Pre-need cremation (planning for the future)

How do I know my money is safe?

We look after your money in a state-approved trust fund, where it is held until you require our services. Even if something were to happen to Tulip, your money is kept safe.

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What happens if I move?

If you move within our service area, you will continue to be covered by your Tulip Plan. If you move outside of our service area, we can transfer your Plan to another funeral home of your choosing. Just let us know if you move address.

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What happens if I die outside your service area or overseas?

If you purchase our Worldwide Plan you will be fully covered anywhere in the world. Without our Worldwide Plan, your family may have to pay domestic or international transport fees. We will charge these at cost.

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What does my family do when they require Tulip's services?

Your family simply calls our 24/7 Family Care Team and we will help your family through the next steps.

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Can I transfer to another provider?

Yes. Your money is kept in a state-approved trust and can be transferred at anytime. We can’t however guarantee that other providers will honor the value that we offer.

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What’s the difference between Tulip and the Neptune Society?

The biggest difference is that Tulip is a third of the cost of the Neptune Society. We can offer such great value as we do not operate a portfolio of expensive funeral home locations. Our simplicity and care is also unparalleled in the industry.

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What happens to the ashes with pre-need?

You can either choose to have your ashes scattered at sea or have us release them to your legal Next of Kin (or a specific individual of your choosing).

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Payment plans

What if I’m partially through a payment plan and I stop paying?

The money you paid into the trust still belongs to you, even if you stop payments. If your automatic credit card payment doesn’t go through, we will notify you and ask if you would like to update the card on file.

If 90 days have passed without payment, we can’t guarantee that you will receive the same price for our services as when you initially purchased our prepaid plan.

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When will my credit card be charged each month?

We’ll charge the card made during your initial purchase on the same date of each following month until all payments are completed.

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What if my credit card on file expires?

You don’t have to worry about updating the card on file it it expires. We can still charge the account associate with the expired card, unless the card has been closed or reported stolen.

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How do I change the credit card on file?

Call our Family Care Team at (844) 942-4909 and we can help you update the payment method we have on file.

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Can I pay off the remaining balance at any time?

Yes. Please call our Family Care Team at (844) 942-4909 and we can help you complete the final payment.

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Can I put a partial amount as a down payment and then pay the remainder over time?

Not yet. The only adjustment to payment schedule at the moment is early completion of balance due.

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Affirm financing

What is Affirm?

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

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Why buy with Affirm?

Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.

The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.

You don’t need a credit card to make a purchase. Affirm lends to Tulip Cremation directly on your behalf.

You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.

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How does Affirm work?

Affirm loan-application process steps:

  1. At checkout, choose Pay with Affirm.
  2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
  3. To ensure that you’re the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
  4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
  5. To accept Affirm’s financing offer, click Confirm Loan and you’re done.

After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

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Does Affirm do a credit check, and how does it impact my credit score?

Affirm does a “soft” credit check, which verifies the customer's identity but does not affect a customer’s credit score. Affirm's underwriting model does not use a hard credit check. There is no effect on a consumer's credit score when they apply for an Affirm loan.

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Will I see how much interest I am paying prior to accepting my loan?

Yes! Affirm works hard to be completely transparent. You’ll see the amount of interest you’ll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you’ll receive a rebate for any interest that hasn’t yet accrued.

Have more questions about Affirm? Please visit www.affirm.com/help/

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