While there is still much to learn about COVID-19, our team members are well trained and prepared to deliver the professional services that you need during your time of need.
Since Tulip families make their arrangements online and over the phone, we are well positioned to continue looking after families during this unique time. Our high levels of service will not be affected, and it is our usual practice to work with families remotely. You continue to be in safe hands with Tulip.
In addition, we are regularly deep cleaning our facilities and crematories, as per guidelines provided by the Centers of Disease Control.
These are going to be trying times for Californians – but Tulip remains open 24/7 and committed to supporting you with your cremation needs.
Thank you for your understanding and support during these challenging times.
Last Revised: December 15, 2018
At Tulip Cremation, Inc. (“Tulip”) we understand that losing a loved one is challenging and seek to provide the best possible service during this difficult time.
We’ve drafted this policy to help you understand how we use, share, and protect your personally identifiable information that we collect from you through the services Tulip provides and through its website, www.tulipcremation.com (the “Site”).
|What Information is Collected and How We Collect It||We collect and store various types of information about you and your loved one when you create an account, contact us, and use our services and Site.|
|How We Use the Collected Information||We collect and use your information for a variety of reasons, such as verifying your identity, contacting you, keeping you updated on your loved one's journey, sharing news, for marketing, and as otherwise required by law.|
|Who We Share the Collected Information With and Why||We will share information with third parties associated with the service we provide, such as our third party services providers, government agencies, or our business partners.|
|Your Choices, Your Rights||You can choose whether or not to receive marketing from us, and you have the right to access, change, and delete the information we have collected from you⎯with certain limitations, detailed below.|
|How We Protect Your Information||We take our responsibility to safeguard your information seriously. As such, we have implemented security measures in order to ensure that the information you provide remains protected.|
|Who We are||If you have any questions, please feel free to contact us at:|
Tulip Cremation, Inc.
599 2nd Street
San Francisco, California 94104
Information You Provide. We collect information in several ways. When you use our Site, we collect personal information about you that you affirmatively provide to us. For example, when you request a quote you must provide you or your loved one’s information such as location, weight, and medical information. You may also provide your phone number and/or email address in order to be contacted by Tulip. We also collect personal information in other ways, such as when you contact us by email, traditional mail, and/or telephone.
Please note that some website features may not function properly if all cookies are blocked. Except as noted below, the cookies placed by our Site do not collect any personal information, and are essential to provision of a functional website and/or app, which we have a legitimate interest in providing (these are known as “Necessary Cookies” and include cookies that drive your navigation on one of our Site). Once you leave our Site, these Necessary Cookies are no longer used.
When you interact with our Site, we also collect limited non-personally identifying information that the browser you use makes available automatically. This information includes the internet address of the computer or network you used to access our site, the date, time, and page(s) you visited on our site, the browser and operating system you used, and the referring page (the webpage that contained the link to our site that you clicked on to get there).
Payment Information. The safety of your credit card information is important to us, and Tulip makes commercially reasonable efforts to help protect the information you provide. We collect your payment information when you participate in our pre-payment plan. We also use companies specialized in collecting and processing your payment information, including Stripe and Affirm (“Payment Processors”).
When you provide us with personally identifiable information, we may use that information to improve the content of the Site, to notify you about updates to our websites, send you special offers, promotions, and to contact you for marketing purposes. In order to improve your customer experience, your information is shared with third party service providers we use to maintain the Site or to process order information, including Stripe.com, which is our credit card processing company.
If you provide us with your email, we will use your e-mail address and/or other personal information to send you surveys and/or to provide you with information we think you will be interested in, for example, to send you newsletters regarding services, merchandise, and other information and notices we believe you may find interesting or useful.
We disclose personal information as necessary to operate our business, such as in connection with providing services to you or processing your requests.
We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect our rights, property, or safety, or that of our respective affiliates, business partners, customers, or others.
We may share your information with key partners and affiliates whose merchandise and services we believe are of interest to you. We have contractual relationships with all such partners and affiliates that require them to safeguard your information and allow you to opt out of receiving further information from them.
In the event of a sale, merger, or divestiture of the company, or an addition of a new business unit your information may be shared with those third parties.
Tulip makes commercially reasonable efforts to comply with all state and federal laws, including CAN-SPAM. If you do not want to receive commercial emails from us in the future, you may opt out by following the unsubscribe instructions contained in the marketing emails you receive.
Please note that even if you request that we no longer send you marketing messages, if you pay for our services, we will send you an email confirming the service you have chosen and we may need to contact you by phone, email, or regular mail if we have questions about your matter. We will retain the information you provide in connection with your matter for as long as we have a legitimate interest in maintaining it for administrative purposes.
We take reasonable and appropriate security measures to protect unauthorized access, alteration or destruction of data located on and collected by our Site. We exercise reasonable care to protect your non-public personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your non-public personal information, we cannot guarantee the security of any information you transmit to us or receive from us while it is in transit. We recommend only using a secure connection in order to transmit information to us. Once we receive your personal information, we maintain physical, electronic, and procedural safeguards to protect it. If a data breach occurs and your personally identifiable information is compromised, we will notify you, the proper authorities, and third party entities within a reasonable time period, but no more than thirty (30) days from discovery of the breach, subject to law enforcement or internal system security needs.
California residents may request a record of all personally identifiable information we have on file, as well as a list of all third parties in the event Tulip has disclosed personal information during the preceding year for third parties’ direct marketing purposes. To obtain this information, please contact us at:
Our email address is: firstname.lastname@example.org
Please include the phrase “Your California Privacy Rights” in the subject field of your email and allow thirty (30) days for us to respond. For all requests, please include your name, street address, city, state, and zip code. We will not accept requests via the telephone or by facsimile. We are not responsible for notices that are not labeled or sent improperly, or that do not have complete information.
Children’s Access. The Site is a general audience website, intended for adult use. Tulip does not market to, and does not knowingly collect any personally identifiable information from, children under sixteen (16) years of age. Please contact our customer service department if you are aware of any personal information supplied to the Site by a child under the age of sixteen (16).
Who We Are
If you have any questions or comments, please feel free to reach out to us at:
Tulip Cremation, Inc.
599 2nd Street
San Francisco, California 94107